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Dan the manager in Little Rock Arkansas

thunwolf
Member

My phone conversation with Dan was an exercise in frustration. Total corporate nut job who can only say NO ONE AT VERIZON in authority will speak to you or fix your problem.  "This is a known coverage area problem and Verizon has NO plans to fix it!"

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Re: Dan the manager in Little Rock Arkansas

Community Manager
Community Manager

I'm sorry to learn you are experiencing problems with your service, thunwolf. Do you experience issues with voice or data? What is your zip code? This is certainly not an experience we want anyone to have and I can submit feedback. Which store did you visit: http://bit.ly/3SdsA

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Dan the manager in Little Rock Arkansas

thunwolf
Member

Weak signal at cell tower in my area... reported many times but VZW is unwilling to address the problem and keeps giving standard corporate responses such as FCC RULES, buy a network extender, etc.... the issue is NOT indoors but outside with weak signal 2 bars or less  variable

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Re: Dan the manager in Little Rock Arkansas

brando8998
Novice

It sounds like something that has to be escalated beyond the Customer Service

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Re: Dan the manager in Little Rock Arkansas

thunwolf
Member

it has to no avail.... VZW is like the BLACK HOLE.... NO ONE WILL TAKE OWNERSHIP

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Re: Dan the manager in Little Rock Arkansas

Snn5
Sr. Leader

How long have you had the issue?  If you have had this problem since getting the phone and signing up, you had 14 days to return it if unsatisfied.

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