Damage due to Verizon installation

[doug1987]

We have been attempting to contact Verizon due to water damage caused by an installer. Who can I contact?

While drilling through a wall the installer hit a cold water pipe causing it to burst and cause damage.

[kathy65793]

Do you have a receipt or a work order from them? I would look on there to see if there is a number or the name of the installer and call them. Or just call the number that you used to get them to come out.

[Ann154]

Was this for the Verizon Residential landline services or Verizon Wireless service?

[doug1987]

This was for a residential fios installation at [removed]

Content removed as required by Verizon Wireless Terms of Service​

[Ann154]

Then you have posted your question in the wrong forum. You need the Verizon Residential forums instead. Verizon Forums – Welcome to the Verizon Fios® Community

[doug1987]

Good Afternoon,

This installation was performed at a multifamily residential building. We

do not have to work order as this request was submitted by a tenant living

in the apartment.

It occurred at [removed] Last July

2017.

We'd like to prevent from this claim from reaching the courts and

insurance, but given the length of time that has passed without response

from Verizon, we're prepared to proceed in such a manner.

Thanks,

Content modified as required by Verizon Wireless Terms of Service​

[doug1987]

That is a dead link.

Please provide the proper link.

[tikibar1]

The link works for me; are you logged into the Community when attempting to access it rather than via an e-mail reply of the post?

Verizon Forums – Welcome to the Verizon Fios® Community

[lukevinyl]

You might have better luck calling 1-800-Verizon and selecting the Fios/landline side from the menu... These forums for both the wireless and the landline sections are community based, primarily.

Call and speak to a Fios rep who is paid to deal with this type of issue as that will likely give better results.

[vzw_customer_support]

doug1987, damage during an installation is very concerning and we are here to ensure you get the assistance you need. Verizon residential would need to be contacted regarding this matter. lukevinyl, provided some great contact information. Please click on the following web page for all the options to contact Verizon residential https://www.verizon.com/support/residential/contact-us/homepage.htm. We hope this is beneficial.

David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!