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Re: DROPPED CALLS

Member

My device is iPhone 5 and its other people i the car as we drive. Its not the phone....its the service!  the arrears are so many and so spotty lately that it too much to list. I am sure your aware of the areas in question.

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Re: DROPPED CALLS

Sr. Member

roblaro,

If that truly is the case and it's happening everywhere, whether you want to believe it or not, it does indicate a phone issue. This comes from my experience as a device technician with another carrier.

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Re: DROPPED CALLS

Member

So the three other iPhones in my car are all a device issue?

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

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Re: DROPPED CALLS

Sr. Member

Well, if they're having the same issue everywhere, then yes. Many people tend to exaggerate their claim thinking it will create a faster fix, when the fact of the matter is, it only makes everything more confusing. You're basically saying Verizon has an outage no matter where you're located, which I can assure you, isn't so.

Now, we'll get to the meat of the issue. Is it truly every phone or only your phone having the issue?

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Re: DROPPED CALLS

Member

Maybe I wasn't clear. All three phones go from LTE to 3G to 1 X at the same time in the same areas.  The coverage area is not as good as it once was. Last week one of our phones was replaced new, and today as we drove along southern state parkway west of rte 110 ( Long Island New York). For more then 2 1/2 miles we had 1x . This area had 100% coverage before the last 6 weeks. Thank you for your responses but a technician should be aware of the poor coverage we have in more then one specific area.

Sent from my iPhone

Robert

Personal info removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

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Re: DROPPED CALLS

Sr. Member

roblaro

You stated that for 2.5 miles, you had 1X, then stated you had 100% coverage before. You make and receive phone calls and send and receive text messages on 1X, therefore there is 100% coverage in that area.

If you mean something else by your statement, please advise.

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Re: DROPPED CALLS

Customer Support

Hello roblaro!

I am surprised that you are having issues here, as it is well covered with 4G LTE. Have you had these issues on multiple trips along this road, or just on this particular trip? What make & model phones do you have?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: DROPPED CALLS

Member

I have lived in the same area for 20 yrs or more and travel the same routes. Now all of a sudden i have been getting so many dropped calls/ lost signals and i dont know why. It has been happening more often since i updated my phone.

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Re: DROPPED CALLS

Member

The same thing has happened to me but just in my house. I get my calls dropped all the time and the only difference is I got a new phone which is the new version of my old phone.

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Re: DROPPED CALLS

Customer Support

Valjeans, making sure you have coverage is what we want for you. Let's figure this out. Did you have this issue with your old device? What kind of phone do you have? What is your zip code?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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