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My husband's phone broke and went to Verizon store in Oberlin Ohio the manager of the store Robert was extremely helpful,we have been a customer of Verizon for 19 years and learned more that day then ever.thinking it would of been a nightmare, ended up to be a pleasure thank you very much Robert. I wish there was more people out there like him . Highly recommend that store and the Wellington store as well ask for Robert .thank you again Lisa p