Customer service rcvd left me in tears

[hitrovir]

Thank you SO MUCH!!! I emailed him, hopefully they will get back to me soon...

[budone]

Let us know the outcome

[#3]

But just in case he doesn't respond, can you resolve your issue over the phone with customer service?

[budone]

In another post, it was noted they have tried and tried and tried the CS Dept without any luck

[hitrovir]

After unsuccessful attempts to talk to 3 customer service reps, today i finally got a wonderful girl who helped me credit $149 back on my account (she applied the insurance to the charge).

Im very grateful for that, but i still refuse to take responsibility for the rest of the amount due.

Waiting to hear from the corporate.