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Re: Customer service rcvd left me in tears

rall_g4
Novice

Come now bud. I think by now everyone knows you don't sell mowers. I don't think Verizon carries them.

Re: Customer service rcvd left me in tears

budone
Sr. Leader

Sorry to disappoint you by saying you are wrong. But you are wrong, I do not, have not, nor plan to ever work at VZW.

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Re: Customer service rcvd left me in tears

spaceduckie
Novice

That being said though, some people are under the assumption that an iphone

is so great it would mow your yard if you asked Siri to do it... lol

Re: Customer service rcvd left me in tears

budone
Sr. Leader

Doesn't it?  And I was holding out for iPhone5.

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Re: Customer service rcvd left me in tears

Community Manager
Community Manager

Jaxxie,

We want to provide you with the best customer service possible, and of course, want to make any issues right. What happened, and how can we help? If you would like to send a private message, you can email VZWSupport@VerizonWireless.com. Please include your mobile number and my name. We look forward to speaking with you.

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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Re: Customer service rcvd left me in tears

Jaxxie
Member

Wow Over a week later since my post and now all of a sudden I am being offered help.....you can kiss my a@$ .....I have already gotten my issues settled and I didn't need customer service to do so....I was able to go over customer services head and deal with corporate directly which was a much faster solution to my issue.....so again verizon customer service can kiss it!!

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Re: Customer service rcvd left me in tears

jerseygrove
Member

now 5 months since this string/post, it seems customer service here continues to upset.  i too have just encountered a most horrible experience -- just about 1 hour ago, a verizon wireless customer service representative, Vivian, stationed in Arkansas had outright hung-up the phone on me after telling me off (getting in her last words, and said goodbye, and hung up the line).  I called back and another representative was pleasant and helpful.  the two reps handled my questions/frustrations very differently.  unfortunately, the damage has been done by the initial cost at which point I had been turned me off to consider choosing verizon wireless in the future.  thanks for helping me narrow down my future mobile carriers options.  ... sad for i had been a long time customer.  good luck to the rest of the customers.

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Re: Customer service rcvd left me in tears

Community Manager
Community Manager

jerseygrove,

FIrst off, I wanted to make sure that you know that we always will continue to strive for the best service possible, never upset! I apologize for any unprofessional behavior with one of our phone representatives. Rest assured that is not normal business practice.

I am glad that the second representative was able to resolve your issue. Did that representative happen to send feedback to the other representative to make sure what happened to you never happens again? I understand that the relationship here is scarred, however, I am very confident that we can build it back up! Please let us know what we can do to keep a long time loyal customer such as yourself! Verizon Wireless should be your only option in wireless carriers. I hope that we can rebuild past this experience and that you will reconsider based on other past great experiences and all the future ones that I can assure you that you will have.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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Re: Customer service rcvd left me in tears

hitrovir
Member

Would you please let me know how to get in touch with corporate directly? its an emergency and im desperateSmiley Sad((

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Re: Customer service rcvd left me in tears

budone
Sr. Leader

Find the region or state you live in from the link below, choose the regional president and send an email.

Region Leadership | Verizon Wireless | Verizon Wireless

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