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Don't bother going to West Town Mall, on Kingston Pike "Verizon Authorized Retailer", I went there to upgrade a phone after purchasing a phone online due to damage to my contract phone.
This online smartphone that was purchased is very old, and I was looking to even go to a basic phone based on this phone randomly shuts down.
Anyways I felt there could have been a lot more offered and suggestions. I was even quoted a Basic phone by Samsung costing $250.00 was like yeah alright have a great day... well I just won't be returning to this store for one thing.
Good luck if you decide to try this outlet "authorized Verizon Dealer"..