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Customer Loyalty doesn't mean anything

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I have been with Verizon wireless for over 10 years , I have never had my phone shut off. I pay my bills on the 1st of every month. They shut me off for $112.00 total bill, not as due amount, this is the total bill due by Feb 13, 2015. I had my bill on auto pay, it fell off one month so I was behind one month, 55.00 oh my, Verizon might not get their money from me, why would they do this to a loyal customer for one & a retired employee for 2? I get my check from them on the 31st of the month, they can see my payment history etc... are they that money hungry they need the extra $15.00 to turn my service back on? If your considering Verizon as a cell service provider, mobile phone or what ever you call it today, RUN, do NOT GET VERIZON!!! I am not happy at all, I don't know why it fell off auto pay, this & one other bill did, & I have it through their website not my bank. This is just not right, I know people who owe over $300.00 and they still have their phone on. What is wrong with this company? So DONE

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Re: Customer Loyalty doesn't mean anything

Sr. Member

Did your credit or debit card expire? That's a big reason this sort of thing happens. Also keep in mind that your payments are taken electronically,  and all the computers know is that the payment didn't go through and your account became past due. It's odd you had no notification of the impending suspension,  since they usually call, mail, email, whatever to try and collect before suspending. It seems there is more to this than is in your post.

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Re: Customer Loyalty doesn't mean anything

Sr. Member

If you noticed that your payment didn't go through via auto pay, why not just make the payment manually rather than let your payment fall behind a month?  And loyalty doesn't mean anything...nor should it.  They agree to provide a service, we agree to pay them for it...nothing more...nothing less...

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