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Credit check cannot be processed at this time

Member

My mother is trying to sign up for services and when she tries to get a credit check, it says it cannot be processed at this time. Why is that?

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Re: Credit check cannot be processed at this time

Customer Support

Hello there! We're sorry to read that she's having trouble starting new service. If she's still having the same issue, we would recommend reaching out to our Sales Team over the phone by dialing 800-256-4646. We'd be glad to help her join the Verizon family. 

 

AaronS_VZW

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Re: Credit check cannot be processed at this time

Member

Possible credit freeze at one of the 3 credit bureaus?

i had to unfreeze mine at Equifax.

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Highlighted

Re: Credit check cannot be processed at this time

Customer Support

Hello there! We're sorry to read that she's having trouble starting new service. If she's still having the same issue, we would recommend reaching out to our Sales Team over the phone by dialing 800-256-4646. We'd be glad to help her join the Verizon family. 

 

AaronS_VZW

View solution in original post

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