Creating online account password problems...
LANDERS3
Newbie

Following the instructions for creating a valid password resulted in the password being rejected. So eventually I had a random password generator do it for me. It worked. But why couldn't I get it to work creating my own? Several such attempts as "MyPuppyisGr8!" had from 8-20 characters, at least one number and one special character, and some caps. Did I miss something? Thanks.

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Re: Creating online account password problems...
vzw_customer_support
Customer Service Rep

Landers33, I know that there are so many password to keep up with now a days. So when password issues arise, I can understand how bothersome it can be. Let’s see if we can narrow down what happened to ensure we find a resolution for you. What’s the web browser you were using? Did the new password generator have a special character in it as well? Were you attempting to use a password that had a special character?


TakendraW_VZW
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