Highlighted

Coverage

Member

Our coverage has been getting worse at home.  I now have to go outside and down the street sometimes to send a text.   I work from home and need more reliable service......especially for close to $300 a month.   How can you get better service?  My ATT device has not trouble/\

Labels (1)
0 Likes
Highlighted

Re: Coverage

Sr. Member

Switch all to ATT? Carriers like grocery stores don't deserve loyalty. VZW works great where I live, but if that changes or I move somewhere with poor VZW service, I'm not going to tolerate it.

With 5G coming up, this should improve things a bit in the future.

0 Likes
Highlighted

Re: Coverage

Sr. Member

If you have a smartphone with WiFi calling available AND you have internet service you could try WiFi calling.  This is not a compelling solution since WiFi calling may not be 100% successful all the time.  If you have separate wired internet service, you might look at a Network Extender to provide a cell signal within your home.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Highlighted

Re: Coverage

Leader

Verizon knows about the service in your area without you telling them. Also, they've been working with the local government to fix that. If you don't feel that is getting fixed then go to your local government and tell them to stop blocking Verizon.

0 Likes
Highlighted

Re: Coverage

Community Manager
Community Manager

Mjhoward,


I'm sorry that you're having service problems at our home. Our goal is to make sure you have the best possible service. Allow me to help investigate what may be happening so we can find a resolution for you. You mentioned that the coverage has been getting worse. About when did you notice the decline in service? Is texting the only trouble you're having with service or are you having issues with calls & data as well? If you're experiencing other issues, please provide me with all the details of what is going on. Do you happen to know of any other VZW users in your area that have issues as well? What Zip Code are you in? Please supply me with the make & model phone you are using.

 

Alicia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Coverage

Member

I am experiencing the same poor coverage in my home as many of the others have reported.  I was a 16 year long time customer of Sprints.  I FINALLY got a new Iphone X and decided to switch to Verizon because YOU were supposed to have the BEST 4g coverage out there!  WRONG!!!!!!  EVERYTIME I get a phone call in my house, I have to STEP outside for people to hear me !  I tried switching to the WIFI calling (after reading the blogs)...that hasn't helped EITHER !!!  I am in real estate and I CANNOT operate my business this way !  I want to know what can be done to improve my coverage or I will BREAK my contract and go back to SPRINT -- say what you will, I NEVER, NEVER, NEVER dropped a call in 16 years !!!!  Yes, poor internet coverage in many areas...but, always GREAT phone coverage !!  I am HIGHLY disappointed with Verizon coverage!  My Zip Code is 34293 !!!!

0 Likes
Highlighted

Re: Coverage

Community Manager
Community Manager

HELJOH87, we are sorry to hear that you are having issues with your service, and we would be glad to help you get this resolved. May you please verify your zip code to see if there are any reported problems in your area?

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes