Highlighted

Coverage has declined severely in Goleta/Santa Barbara Area

Member

In the last few weeks coverage has tanked any between my home in Goleta, CA to my work in Santa Barabar, CA. As far as I can tell there is nothing big enough to make an impact in that big of space unless equipment issues are occuring. Can someone look into this?

Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Customer Support

raineyFam, we understand your concern. Are calls, messages and data affected?

LauraL_VZW

0 Likes
Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Member

All are affected

0 Likes
Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Customer Support

Thank you for the clarification, we want to make sure this is properly reviewed, we do not show any alerts in the area and want to make sure we help you properly. When did this problem start? Can you elaborate on what issues are you experiencing?

PamD_VZW

0 Likes
Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Member

It's August 7, 2020.  Visiting from Sacramento and YES, Verizon cell service terrible here, and this city is not in the boonies. 
1-bar, sometimes 2, and yet "LTE" is showing on my iPhone7.  
We pay premium price for premium service (that's why we parted w/Sprint 6yrs ago). 
Text messages going out and receiving is very s-l-o-w.  Likewise internet surfing. 

0 Likes
Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Customer Support

GAG7, having reliable service is always important. Allow us the opportunity to investigate. Does your service concern happen primarily indoors or everywhere you go? How are your text messages and phone calls? Also, how far do you have to travel from this area to receive a consistent connection?

 

SylviaT_VZW

0 Likes
Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Member

My phone my wife and several neighbor report bad device including battery drain poor voice and disconnects and intermittent low bars.  Lose correct date and time.

0 Likes
Highlighted

Re: Coverage has declined severely in Goleta/Santa Barbara Area

Customer Support

Yurcek, we know how much of an inconvenience it can be to experience a fluctuating signal, and we want to fix this. In order to better assist you, can you please provide the nearest intersection and zip code for the last location this issue occurred? How far from the affected area do you need to travel in order for your signal to improve? 

 

KevinM_VZW

0 Likes