Compliant

Member

Does anyone have an inside number to contact where I can speak with a representative that cares to help me. I switched over 7 lines and an Ipad from ATT and it has been a mess. The corproate Verizon store representative took 3 hours to make the switch and put us in the wrong promotion. I have had now 4 phone calls and 12 hours of my life trying to fix this with no avail. I need a way to escalate this ASAP to someone who can help and actualy cares to help. 

Re: Compliant

Sr. Member

Seems when you call they only know there scripts and do nothing to help any complaint gets ignored

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Re: Compliant

Customer Support

Rockett123,

We're sorry to hear you've invested so much time in the promotions and they are not accurate. Please meet us in Private.  A message has been sent. 

KatiM_VZW

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Re: Compliant

Member

Kati M.

I do sincerely appreciate the email follow up.  Customer service is the pillar of every business. I am working with the Allen Texas corporate Verizon store and they seemingly don't have the authority to make things correct on my account. "They have submitted escalation forms" and am being told "it takes two to three billing cycles to correct" are phrases they are using.  I do believe that they are doing their best. 

 

Frankly, those answers are not satisfactory to me based on the run around I have endured in an attempt to get what I was promised. I have experienced misinformation from many people at Verizon (at the store and on your customer service numbers) I would sincerely appreciate a phone call from someone at Verizon who can cut through the red tape and make my accounts right. I will spend $4000 a year with you company. Hoped that we would have started our relationship out a little smoother. Great companies make mistakes but handle them well after the fact. 

 

Thanks again. Please call me on the line ending in 6810. Dave 

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Re: Compliant

Customer Support

Rockett123,

 

We want to do all we can to help, however we must do so securely. Please delete your above replay containing personal information and respond to the Private Note that we have sent out.

 

ColinH_VZW

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Re: Compliant

Member

Colin. Is this now a Private Messaging area?? I need your help on my account please. Took me a while to find this and another call to your customer service.  Please confirm this is the Private Message area you reffered to in your correspondence back to me on 1/13 at 6:32. 

 

Dave 

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