Complaint
Millisa
Newbie

I have a complaint I have a payment arrangement for Aug 31 that I set up this past Sunday My phone keeps getting turned off I talked to someone yesterday they reconnected my phone and put on your system to leave my phone on Well today it got turned off I came online talked to someone got the run around then I talked to another rep got this worked out my phone is on now I know my account is past due I will pay it all up here soon I have documentation (chat transcripts and etc) I need my phone to stay on.  this keeps up I’m changing carriers. 

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Re: Complaint
Ann154
Community Leader
Community Leader

Did you make the payment agreement with the financial services department at 866.266.1445? I didn't think they were open on Sunday. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Complaint
Millisa
Newbie

Yes I did I called Sunday afternoon 

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