Re: Complaint

You must not have read my post correctly as I clearly stated " they promised and promised I WOULD NOT GET STUCK WITH A HUGE BILL! THEY ARE NOT FULFILLING THEIR END OF THE DEAL! And I'm telling you more then one person promised me this. And the bill credit. Are you seriously going to tell me that's not deceptive??? Because I've seen more then one complaint about it! Again VERIZON PROMISED I WOULD NOT GET STUCK WITH A GIANT BILL! I'M DONE ARGUING WITH YOU. I CAME HERE FOR HELP AND I JUST GET AN EMPLOYEE TRYING TO TELL ME IT'S MY FAULT WHEN IT IS NOT! No bother anyway as I'm reporting them to the FTC. And the FCC. I REFUSE TO LET THEM VICTIMIZE ME. Don't respond back to me with your I'm so much better then you attitude. And if you don't work for Verizon maybe you should. You certainly sound like them.

Re: Complaint

sprmankalel
Leader

Wow!

Where is YOUR responsibility in this? When do you really take the responsibility for not understanding the promotion? You said that you didn't. You can't not understand the promotion, not follow the promotion rules and expect to get the the promotion in full.

The world doesn't work that way.

Re: Complaint

mflandshark
Novice

You have to take responsibility for not understanding the promotion and agreeing to it. You literally said before that you didn't understand but you signed the agreement anyway.

It sucks that you were confused or that there was a lack of communication between you and the sales agent when you started services but at the same time you are also an adult who needs to make sure that they understand something before you jump into it.

You'll get the credit that your old phones were worth on a monthly basis or more than likely not at all make sure that the trade-ins were submitted properly because I cant tell you how many people have a hard time understanding the right process.

Also just because someone tells you the way that it works doesn't give you the right to go off on them. They were doing nothing but trying to help you understand something that's obviously giving you a hard time. The only ones that work for Verizon are literally labeled with it in their username.

Re: Complaint

linda18
Member

I'm sorry to hear of your story. Similar thing happened to me, so far, no resolution. Eventually, if they don't come through, I'm going to file with the FCC, consumer affairs, etc. You should do the same. I stopped writing on the VZ board because there is a lot of trolling and not much helping. I just logged on because I was seeing how abused you were. I'm sorry.

Highlighted

Re: Complaint

Acrillix
Sr. Member

1. Complete port

2. Trade in phone (within 45 days of activation)

3. Activate new 4G LTE smartphone

4. Pay off old carrier

5. Get a Prepaid card with amount of contracts (up to $350.00 for ETF, $650.00 for DPP) -

Remember:

ETF = $250.00 Device = $125.00 | $250 - $125 = $125 Visa gift card

DPP = $650.00 Device = $350.00 | $650.00 - $350.00 = $300 Visa Gift card

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Re: Complaint

Thank you!

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Re: Complaint

Why is having a salesman LIE to me, my responsibility??? THE POINT IM TRYING TO MAKE IS THIS: WHEN I ASKED, NOT ONE SALESMEN, BUT 4 IN TOTAL, I WAS STRAIGHT UP LIED TO! WHY IS THIS MY FAULT??????????? IM ONLY GOING TO SAY THIS ONE MORE TIME THEN IM THROUGH DEFENDING MY SELF TO YOU !     I WAS TOLD, I WOULD NOT HAVE A HUGE GIANT ONE THOUSAND PLUS PHONE BILL!!!!!!!!!!!!!!!!!! I WAS TOLD I WOULD HAVE NO OUT OF POCKET EXPENSES DUE TO THE SWITCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!    AND TELLING PEOPLE THEY WILL GET A BILL CREDIT " to help you pay the bill!!!  AND THEN OFFER THIS CREDIT AT $12.00 OFF YOUR BILL FOR 2 YRS IS DESEPTIVE!!!!!!!!!!!!!!!!!!!!!!!!!!!  I AM THROUGH BEING SPOKE TO LIKE IM AN IDIOT !!!  I FOLLOWED ALL THE DIRECTIONS AND NUMEROUS CONVOLUTED STEPS TO. THE. LETTER!!!!!!!!!  IM NOT COMING BACK HERE SO SAVE YOUR INSULTS FOR SOMEONE ELSE!!!!!!    

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Re: Complaint

sprmankalel
Leader

So,

I can't read a post in all caps with lots of exclamation points for punctuation.

The problem is that you admitted that you didn't understand the promotion yet you still signed up for it. You HAVE TO take some responsibility here. If you didn't understand the promotion, how can you claim that you were lied to? Seems if you know enough to think you were lied to then you understand enough of the promotion.

It has been explained numerous times to you how these promotions work.

Would you buy a car if you didn't research the promotion details? I don't get it. I don't get how you could sign a contract and not understand what you were signing. I don't get how you don't think that because you didn't understand the promotion yet signed the contract that you don't have any responsibility here. I am baffled.

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Re: Complaint

MAGERB
Member

Why do you even care? Why must you insist on getting in that last word just to upset them even more? I think they get the idea NOW. What do you get from it? I am baffled!

Re: Complaint

laurenc_vzw
VZ Employee Emeritus

I am very sorry for the experience you had when activating new service, BLUDREAMYGIRL2323. I want to do everything possible to resolve your concerns. I have sent you a private message and I look forward to your response.

LaurenC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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