My family and I switched to verizon about 2 months ago. We were promised at the verizon store that one of the four lines that was still under contract could be broken using the $650 dollar switch carriers promo. For that line 2 be broken would be $622 dollars. We brought the bill from the older phone carrier 2 the verizon store that we purchased the plan and phones from and the verizon manager there at the store submitted the bill for us at the store. We were happy with verizon up 2 this point, other then verizon making a promise about autopay that didn't come thru, that this nightmare beings and I do mean nightmare. I have been on the phone hours and hours with numerous and nurmous conversations with tech support, mangers, about not receiving the right amount on the visa card I received. Even received a direct phone line from a verizon supervisor that kept in touch with me for five days after apologizing on behalf of verizon, that then decide 2 stop contact with me. This was after going in circles with verizon that I decided to drive up to my older phone carrier and have a representative from there talk directly 2 the verizon supervisor. Went 2 the verizon store and had the sales rep that we purchased the plan from call into verizon and fix the situation and we are still having problems. So in short, that line was $622, we got credit for $215 for the phone that we turned in, received a $82 dollar gift card 6 weeks later, that equals $297. So we are off $325 dollars that my family and me have 2 eat. We are just going to chalk this up that verizon doesn't care about there costumers because they have had numerous times 2 fix this over the course of a month and resolve the mess they created. So in short my family and I have decided 2 switch 2 At&t, just wanted 2 share my short time with verizon. WHAT A MESS!!!!
