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Colorado Service

Member

Why is the service along the Colorado Front Range so bad all of the sudden? I drop calls all of the time, in areas that never used to.

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Re: Colorado Service

Community Manager
Community Manager

I never want to hear service is not up to our standards. Let's get started and restore service. May I have a zip code for the area. Right after a call drops can you call out? What phone make/model do you have?
DeloresK_VZW
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Re: Colorado Service

Member

My home zip code is 80106.

Phone is the galaxy s5

Typically I can call out right after it drops. It will drop at my house

while the phone still shows signal. I have not had this problem until the

past couple of months.

Also experience this problem in 80104, 80107 and 80116.

There are some dead spots that have always been there but lately it has

gotten worse.

Chaplain

Buddy Strachan

//S Horsemanship

On Oct 29, 2015 9:31 AM, "Verizon Wireless Customer Support" <

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Re: Colorado Service

Community Manager
Community Manager

Thank you for providing your information as I understand the importance of having good service without dropping calls. I want you to be able to use our service without these difficulties. Now those zip codes you provided show we have the coverage and the zip code of 80106 shows it boarders a no service area. Are you having service trouble mainly on the indoors or outdoors while you are at house? When you experianced this same issue in the the zip codes mentioned while on the indoors or outdoors? Share more details so I can find a solution to help fix this problem.



EdwinW_VZW
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Re: Colorado Service

Member

The problem happens indoors and outdoors at all locations.

My house location is barley in the 80106 area code. I am on the north west

edge of that zip code.

As I stated before, the service was good at my home location indoors and

out until approximately 2 to 3 months ago.

I upgrade my phone from the iPhone 4s thinking maybe it was part of the

problem but the new phone is no better.

I can be talking to someone in my house and it is working good and without

moving it drops the call.

I can call right back and it will work for a minute or two and then drop

again. All of this without moving.

It does this inside and outside.

On Thu, Oct 29, 2015 at 11:09 AM, Verizon Wireless Customer Support <

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Re: Colorado Service

Community Manager
Community Manager

I can imagine how frustrating it can be when trying to have a phone conversation and your calls drop BuddyS71. As I looked at the coverage for the area, I do show this is an area of opportunity. However,  I understand this recently just started three months ago and service was good prior to that. Did you make any recent changes to your phone such as any new apps or software to your phone when this started?



Thank You,
MichelleS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Colorado Service

Member

I changed from an iPhone 4S to the Galaxy 5S

As I stated, we are in what your map shows as good coverage. We will have a

good signal but drop the call.

This happened with the iPhone and now with the new phone.

It happens with my wife's phone as well.

My business partner has an iPhone 6 and has the same issues.

At lunch today in the middle of Castle Rock we both lost signal, didnt

totally loose it but went to 1 bar and this is in Castle Rock, 80104

I have heard from other Verizon customers around our area that they have

the same issues.

On Thu, Oct 29, 2015 at 12:11 PM, Verizon Wireless Customer Support <

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Re: Colorado Service

Member

I changed from an iPhone 4S to the Galaxy 5S

As I stated, we are in what your map shows as good coverage. We will have a

good signal but drop the call.

This happened with the iPhone and now with the new phone.

It happens with my wife's phone as well.

My business partner has an iPhone 6 and has the same issues.

At lunch today in the middle of Castle Rock we both lost signal, didnt

totally loose it but went to 1 bar and this is in Castle Rock, 80104

I have heard from other Verizon customers around our area that they have

the same issues.

On Thu, Oct 29, 2015 at 12:51 PM, Buddy Strachan <cowboyministry@gmail.com>

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Re: Colorado Service

Community Manager
Community Manager

I appreciate all the additional ifnormation provided BuddyS71. This will help us get to the bottom of your network concerns. Since there are multiple Verizon Wireless customers in the area experiencing the same issue, have you filed a Network Ticket with our Network Engineers?




Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Colorado Service

Member

No I have not done that.

How do I go about doing that, this was the only way I found online.

On Oct 29, 2015 1:59 PM, "Verizon Wireless Customer Support" <

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