I have tried for 3 months to get a resolution to problem with Verizon. I have been a customer for about 15 years. I had 5 phones and a tablet on the account. I edged up one of the phones and the phone was damaged in shipping. They charged me for this phone. I tried and tried to get this taken off. So finally I have ported all my numbers to Straight Talk which is saving me about half the money. I will have to pay the balance I owe Verizon but they won't get any more money out of me. Verizon is a rip off and pitiful customer service.