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Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Member

I have been a customer of Verizon as far back as it was still with  Alltel. You could say I've been loyal. I had my first time phone problem recently and unfortunately had to accept a Certified-Like-New Replacement. I had a current backup, I will not go deeper into that problem, but this phone is the farthest Like-New condition phone I have ever seen. This is the first time in all my years as a customer that I have had a problem so I have not had a Like-New phone before and I hope I never, ever do again. I would think a company as large as Verizon, and going through some changes would not make such a simple and I am sure often error.

I am shocked and undecided about future use of Verizon as is most of my family members. They cannot believe the problem. One daughter has already had 2 (two) Like-New Replacement phones.

Very disappointed,

Mary

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Leader

So you were an Alltel customer until Verizon purchased Alltel and then you stayed when it switched to Verizon. You couldn't be a Verizon customer before Verizon purchased Alltel as that is not possible.

What exactly is it that makes the device you received not a CLNR? You can't claim something to the community and then ask for advice without telling us what exactly is wrong.

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Customer Support

Graceful1, we appreciate your loyalty and want you to know that this long term relationship is important to us. As a reflection of our commitment to you, we provide a one year manufacturer warranty which provides you with a certified replacement device in exchange for your defective phone. These devices undergo a 100 point check system to ensure that you're getting a device that is held to strict cosmetic and functionality standards. Are you having issues with your replacement phone?

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Member

Nothing works as well as my original phone until is died. Charging, setting up, downloading, using commands.........It has been a complete nightmare and when/if I ever get things set up like my old one was my contract will be up for renewal.

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Leader

Unless you can tell us the issue none of us can help fix it.

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Member

The problems are still here but I try to keep patient. The areas are ringtone, notification, getting/sending messages. The battery also goes through power very fast.

I've another issue with Verizon, and the representative was really rude. I and my step daughter are very disappointed in Verizon and are looking into other options. That is not good. I've been with Verizon since before it became Verizon.

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Leader

Alltel and Verizon merged together. So you became a customer in 3008 or you were with Alltel way before then?

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Re: Certified Like-New Replacement Program - I would like to know who decides what "like-new" condition is?

Leader

2008 I apologize. And Verizon gets specifications from the manufacturer. You could always send your device directly to the manufacturer but the warranty does stipulate it will be replaced with a like new device.

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