I took screencaps from in my account to show what's happening. I want to change from Unlimited to 1,000 texts per month to try to rein in my bill a bit. But it won't accept the changes I make. I also tried doing it via the My Verizon Wireless app on my phone and I can't even click the texting part to change it. Is there some rule against reducing my texting while I retain my unlimited data or am on the 450 minute talk and text plan?
Thank you.
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MotoDroid2Usr wrote:
I took screencaps from in my account to show what's happening. I want to change from Unlimited to 1,000 texts per month to try to rein in my bill a bit. But it won't accept the changes I make. I also tried doing it via the My Verizon Wireless app on my phone and I can't even click the texting part to change it. Is there some rule against reducing my texting while I retain my unlimited data or am on the 450 minute talk and text plan?
Thank you.
You can call customer service and they can change it no problem.
Call *611 from your cell or (800) 922-0204.
The last time I called, it only let me pick from menus with no option to speak to a live operator. How do I reach a real person?
MotoDroid2Usr wrote:
The last time I called, it only let me pick from menus with no option to speak to a live operator. How do I reach a real person?
If you hit option #4 (other options), you voice command "Change Plan". You then should punch in the last four of your social security to get in to a live operator.
Start a new topic or ask questions in the open forum.
