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Cancel service

Member

Thinking of canceling service with Verizon due to poor service . Fed  up with paying $180. For service that don’t work 75% of the time   Will I have  to pay canceling my service?

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Re: Cancel service

Community Manager
Community Manager

Scarlett1969, the last thing we want is for you to leave our Verizon family. So we can discuss this, please send us a Private Note. JoseL_VZW

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Re: Cancel service

Sr. Member

You'd be responsible for any device payments and any early termination fees if you have anything under a 2 year contract -- typically those are for HUMs and tablets.

Porting out will result in a final full bill regardless of when you moved. Best to know your cycle before moving.

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Re: Cancel service

Member

we have had such awful wireless service when we are in colorado and have complained for about 3 years or longer.  i want to cancel my service and go to another carrier but dont wan to pay penalties . why should i have to pay penalites when verizon isnt providing the service that i am paying for.  i am planning on filing a complaint with the FCC for this reason. 

i have tried to call on several occasions this month and cant get anybody to talk to. what is up with this situation. 

I was told that the towers were being worked on last year at this time and now the same thing.  The covid excuse isnt working anymore. I pay for service and if Im not getting it, i shouldnt have to pay at all much less penalties. 

Many people in our neighborhood are complaining about the same issues, poor connection, dropped calls and also the poor customer service and impossible wait times to get to talk to somebody.  the robot just doesnt work, as they only say what the computer tells them to say.  Cant even get a call back. 

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Re: Cancel service

Community Manager
Community Manager

horsofcors, 

 

We want to find the best solution for you. We have sent you a Private Message to continue. 

 

JenelleW_VZW

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Re: Cancel service

Member

Good luck Canceling. I waited at a Verizon Store 40min; Needed to replace a phone and cancel two devices I have that are broken. Haven't used them in more than 2 years. Once I finally got in store, got a phone and had them transfer my old phone; Told them I needed to cut services for 2 broken devices I have Zero interest in replacing. The reply?

Verizon: Oh, you need to contact our Loyalty Team. Only the Loyalty Team can cancel Services because they need to be sure it's your account. 

Me: You mean showing you my ID, knowing my pin number and my Passwords was not good enough?

This Loyalty Team has got to be a Crock, I've been on hold now for 30min. I know some ignorant Fool is going to try to get me to keep the service. I really can't blame them though, who the wiseguy am I for paying for Data plans on Devices that I haven't used in 2 years?

I knew it'd be a nightmare, but not in my wildest did I think it would be as bad as it is. I'm going I'm going to Certify every address I can find. 

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