Cancel My Service

[scarney22]

I sent the following letter to Verizon Headquarters back in early May because I could not obtain appropriate service through the Verizon website:

  "I am writing to you today to request a cancellation of my Verizon Wireless Service.  My request is based on the following:

1. Charges for Excessive Data Usage – I am
   constantly getting notices throughout my plan cycle indicating I am on the
   verge of utilizing all my data usage.  I
   typically try to stay on the 2GB plan.
   My wife and I share the plan – but we don’t use our phones to download
   data or videos. All we do is talk and text
   - those activities alone should not exceed 2 GB in a monthly billing
   cycle.
2. Inadequate Customer Service – During the week of
   May 5, 2014, I reached out to a Customer Service Representative and requested a
   quote to terminate my service early.  I
   was asked as to why I would wish to terminate my services early.  I indicated the issue I outline in #1 above.
   The customer service representative was eager to provide me my termination
   costs – but was not eager to address the reason why I was looking into the
   possibility of terminating early.  The
   customer service representative was not willing to look into why I am exceeding
   my data usage each month when I do very minimal with my devices.
3. Inability to Reach a Customer Service
   Representative – I am tired of not being able to reach a customer service
   representative when I need one.  In was
   only by a stroke of luck when I reached a representative to discuss the issue
   in #2 above.  Your Live Chat option is
   very seldom available – regardless of the time of day or day of week I attempt
   to use it.  I can never find a customer
   service phone number on your website to call for general issues.  Your website is horrible to navigate and I
   can never find the information I am looking for.

In short, I feel I am not receiving the
level of service that should be provided to me for the price I am paying each
month.  I am paying over $160.00 each
month for mediocre customer service and minimal ability to utilize my
device.  I have checked with AT&T and
I can get 10GB of data per month for $160.00 per month that will allow me to
Skype, Facebook and complete other social media tasks – without going over that
allocated amount.

          I have attempted to reach out to a
customer service rep with my concern over the excessive data usage on my
accounts and that concern was not addressed.
My time is too valuable to 1) spend hours searching for a general
customer service number to call, 2) waste time waiting for your Live Chat to be
available (which seems to be only once per week – and even that is random), 3)
paying so much for so little and 4) not having my concerns addresses when I do
reach a customer service representative.
It is for these reasons that I would like my services terminated.

    I am also requesting a reduction my
early termination fees given that I strongly feel that Verizon has not provided
the support available to me for being an active customer.

Thank You,

>>Personal information removed to comply with the Verizon Wireless Terms of Service<<

Message was edited by: Verizon Moderator

[kiramarie]

"The customer service representative was eager to provide me my termination

costs – but was not eager to address the reason why I was looking into the

possibility of terminating early.  The customer service representative was not willing to look into why I am exceeding

my data usage each month when I do very minimal with my devices."

I just went through the same exact thing and so did a few of my friends and my parents.

It's a shame.

[LRVassar]

First and foremost, you can look at when your data is being used on your account. Although people claim they aren't using that much, they are typically surprised to see that using a lot of data isn't that difficult.

I, personally, have never had a problem receiving someone for chat. In fact, I haven't waited more than a minute or two, ever. Now, there is a difference between getting a representative, and what they may or may not have access to.

Lastly, I hope you read the small print at AT&T. It's the exact same plan that Verizon is offering, with the exception of having worse coverage on AT&T. While it's only $160 for 10 GB's of data, they don't tell you that you must be on their Edge-type plan paying a monthly fee for your device. Therefore, you're paying $160 for data, but add $20 per phone, which is 4x. (The $160 is only available for four phones, no more, no less.) That said, you're paying $240 plus taxes. We could safely say your bill will be around $260, and that's without insurance.

I hope you find some resolve, but switching to another provider won't be helpful in your situation.

-- I do not, nor have I ever, worked for Verizon Wireless. I am merely a customer trying to help other customers. --