Can someone please post email id for escalation?

DJ_14
Member

Looking for an email id where I can file my complain. I have searched for an email and phone number for escalation but have not been successful. Unfortunately, customer service is also giving same answer but no resolution of my issue. Just now wasted 1 full hour on single call with Verizon, where I ended up talking to 5-6 different people, all from different department and then another long hold of 15 minutes. Tired of contacting customer service repeatedly just to resolve one simple issue

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Re: Can someone please post email id for escalation?

47casper
Member

  VZW did away with the email address a few years ago. It was a great service and I used it many times. If you haven't already done so, the next time you call ask the Rep to transfer you to a supervisor to start with. They will ask if there is anything they can help with and or what it pertains to but you should be able to get your issue resolved that way. The last email I had was email@vzw.com I am not sure if that still works but at least worth a try. You also have the option of posting on VZW FB page. One other option is to log into your account and start a chat under the Contact Us Tab. Hopefully one of these options will be of help.

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Re: Can someone please post email id for escalation?

Ann154
Expert

There isn't an email address for VZW customer service. You can send a letter to the correspondence address listed under the Contact Us link at the top of every Verizon Wireless web page  

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can someone please post email id for escalation?

Community Manager
Community Manager

It's definitely worrying to see that you've spoken to multiple representatives and that we have not been able to resolve your issue. We want to make sure that we clarify all of your concerns through this platform especially because you've spent 15 minutes on hold without receiving the proper resolution. Could you please provide us with more details about your current issue? Do you have any questions about your service or device? 

 

GeovannJ_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can someone please post email id for escalation?

ICSL
Member

Humor me here: what was the issue? 

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