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I have three lines on a share everything plan. Two smart phones and one basic phone. The only line eligible for upgrade is the basic phone line. So, I went to a local VZW store today not only to pay my bill but to see about upgrading the line with the basic phone. The rep at the store told me that I could only upgrade a basic phone for a basic phone. He said that only smart phones can be upgraded to smart phones. This is just ridiculous. I chose not to upgrade my phone. In fact, I now plan to switch to AT&T.
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The rep was an idiot. Do your upgrade online. You dont have to have a basic phone.
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You were told wrong. The only difference will be a $40 line fee instead of the $30 line fee, and you may consider increasing the data pool if you are adding another smartphone to the mix. But there is no reason at all why you would HAVE to put a basic phone on that line. The rep was wrong.