Camera Lens Galaxy S7 Edge Trade In

JEFSEV98
Member

Hello,

vzw_customer_support

​I am eligible to upgrade my Galaxy S7 Edge for an S8.  There is a crack in the camera lens on the back of the phone.  The crack does not affect the camera performance.  The camera lens is NOT listed on the list of defects which would incur charges if they were traded in (cracked LED screen, water damage, etc).  I want to make sure that when I trade in my S7 Edge, I do not get charged for having a cracked camera lens since it is not outlined anywhere in your terms and conditions of a trade in.

​Please verify that I am correct so I can proceed with my upgrade.

​Thank you!

​Jeff S.

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Re: Camera Lens Galaxy S7 Edge Trade In

pherson
Leader

A crack regard of what or where it is will have negative impact on your trade in. There's no way around it.

View solution in original post

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Re: Camera Lens Galaxy S7 Edge Trade In

pherson
Leader

A crack regard of what or where it is will have negative impact on your trade in. There's no way around it.

View solution in original post

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Re: Camera Lens Galaxy S7 Edge Trade In

Ann154
Expert

A crack is still physical damage.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Camera Lens Galaxy S7 Edge Trade In

JEFSEV98
Member

Thanks for responding, I was just confused as to why the camera was not included in any of the documentation I found on this online.   I can just wait until my device is paid off to trade.

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Re: Camera Lens Galaxy S7 Edge Trade In

Ann154
Expert

Even after it is paid off, you won't be able to get any value from a trade-in through Verizon Wireless because of the physical damage to the device. If it is still usable, you can either keep it as a backup or sell it yourself through Swappa or another site.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Camera Lens Galaxy S7 Edge Trade In

JEFSEV98
Member

Is there a link to where camera lens issues are listed as deal breakers?  Or, is there something that says any physical damage to the phone negates trade in value?  Nowhere in the screenshot below does it say either of those things.  They should probably update this to avoid potential upset customers in the future.

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Re: Camera Lens Galaxy S7 Edge Trade In

JEFSEV98
Member

I suppose bullet 5 would possibly apply..but its a little vague.

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Re: Camera Lens Galaxy S7 Edge Trade In

Ann154
Expert

Bullet points 3 and 5 apply to the cracks for physical damage.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Camera Lens Galaxy S7 Edge Trade In

JEFSEV98
Member

Thanks for your responses!

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