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CSR's with no common sense

Member

I just called Verizon to ask to sign up with 2 new 4s iphones for the family plan of 1400.  I currently have AT&T for my family plan, but also have a Verizon Mifi device for $35/month.  They told me that I had to wait until November to upgrade my Mifi account to a full fledged Family plan.  I told them that I could not wait and that I'll just renew at AT&T.  He asked me if there was anything else he could do for me. 

Yes, there is << Please keep your posts courteous >> !  Get some common sense or math skills, I just now purchased it all from AT&T.  You squabbled over 4 months worth of $35/month for $450 sign up and $220/month (with data plans/hotspots,etc).  If you can't do that math, I don't want you for my cell carrier anyhow.  Thanks, happy to stay with AT&T, they just got my $450 and will continue paying them $200/month for the next 2 years. lol.

Jason

Message was edited by: Verizon Moderator

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Re: CSR's with no common sense

Sr. Member

You could have added two new lines and had 3 total lines with verizon..not sure how that didnt happen when you called

Unless you were trying to upgrade your mifi early or something

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Re: CSR's with no common sense

Novice

Noooo, they 'squabbled' over the fact that they have a contract with Apple that dissallows early upgrades or additional discounts.

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Re: CSR's with no common sense

Member

I didn't want to get into detail on this since it's a moot point, but the

first guy I talked to said that I could upgrade my hotspot to 2 phones. He

confirmed that, then passed me on to the next guy to go ahead and

purchase/set it up. The next then tells me I can't do that and that the

previous guy was wrong. It doesn't make sense for me to have a hotspot and

a new iphone, it does, however, make sense for me to have an iphone with the

hotspot added. That way I don't have to carry around the old mifi hotspot.

I was willing to pay a termination fee on the current hotspot account in

order to do this, not a big deal, but we didn't even get to that.

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Re: CSR's with no common sense

Not applicable

The first CSR was wrong.  However, you could have paid the ETF on the MIFI and then opened a new family account with 2 IPhones.

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Re: CSR's with no common sense

Member

While it makes sense, it doesn't. Hence the subject line. I was about to

buy two new iphones with 2 year contracts upgrading from a verizon mifi 2200

(old school). I'd pay the term fee, not a big deal, but he didn't even

offer that option.

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Re: CSR's with no common sense

Member

That makes sense, I take it your not a Verizon CSR.

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Re: CSR's with no common sense

Not applicable

No, but there is one issue I forgot about.  I remember something about if you cancel a contract you have to wait a few months before you can come back to Verizon.  Maybe that was the problem with that approach.  Also, a MIFI contract is not a voice plan, so I don't think you can add phones to a MIFI contract.  It sounds like Verizon has some restrictions that might not make a lot of sense.  Maybe you could have done the ETF and then opened a new account in your wife's name.

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Re: CSR's with no common sense

Member

Yep, agreed, the original guy told me a completely different story. Oh

well, I'll re-assess after two years.

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