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CONTRACT extended without consent

Member

A verizon rep extended the contract by 1 year during a phone conversation.  She never mentioned that a contract extension was involved if she gave me 100 bonus/promotional minutes.  They can review the recorded phone conversation to verify this.  This is so unfair.  Is there a way to contact someone in the corporate office regarding this?  I have already contacted a Verizon manager. 

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Re: CONTRACT extended without consent

Community Manager
Community Manager

Hi appuappu!

Unexpected changes can be frustrating and I'm here to help! Let's look into, please Private Message me for additional assistance.


Thanks,

AyaniB-VZW

Follow us on Twitter @VZWSupport

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Re: CONTRACT extended without consent

Sr. Leader

How To: Direct Message  and  AyaniB_VZW

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Re: CONTRACT extended without consent

Sr. Member

Same thing happened to me after I was offered an extra GB of promotional data + $10 off my monthly bill due to issues with my service, and it was not once mentioned my contract would be extended. Since the offer was so insignificant (already paying for 10GB and over $200 a month) I actually turned it down since it was a poor response to the real issue and did not find out until afterwards it would have extended my contract. Very sneaky dealing, Verizon

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