Blank Phone Screen
gcbfit
Newbie

Is there a way to retrieve a security code for messaging other than my cell phone because my screen is black and I can't see anything...

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Re: Blank Phone Screen
vzw_customer_support
Customer Service Rep

That's a great question gcbfit. Are you trying to install Verizon Messages to another device to retrieve your text messages or are you using a third party application?

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Blank Phone Screen
gcbfit
Newbie

Yes, I am trying to retrieve my messages and calendar appointments.

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator


 

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Re: Blank Phone Screen
vzw_customer_support
Customer Service Rep

Thanks for the additional information gcbfit. Unfortuantely the initial security number will have to be sent via text to the cellphone line in question. So if the screen is blank, it would not work in this case. I do apologize for the inconvenience. Does the phone have any physical damage or anything?


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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