I Have had problems with their billing ever since I added a new phone. They said I owed for equipment that we paid for. When I asked what equipment they were charging for they couldn't answer. When I added new phone I told the guy I didn't want 2 bill and put the new phone on my regular statement. They didn't!!! When I paid my bills it wasn't registering. They were showing me past due each month! I have called 10-12 times and each time they say they fixed the problem. Then I get a text message that I am passed due! They would argue with me. I am sick of Verizon!! they have turned us into the credit bureau saying we are passed due! I have never been passed due! They finally checked things out and found out they were putting my payments to another account. Each month they would tell me they straightened it out and each month I was getting past due notices!!! What is wrong with this Company??? One had doesn't know what the other is doing!! All they know how to do is argue with you. I'm at my wits in. I guess the only way to solve this problem is to get a Lawyer!! Will not go with Verizon again!!! I'm tired of having to spend hours on the phone with rude people that say they have fixed the problem and they never did anything. Scammers!!!
*611 is what caused the trouble in the first place. I want to talk to the accounting department.
FYI, I tried to switch numbers on two phones already on my account, specifying I did not want to switch plans. VZW switched plans, and my data got cut from 6GB to 2GB, but it did go from 4GB to 6GB "because I was such a good customer." It is likely I will soon be an ex-customer. Two lines are already gone and one on 'temp' suspend.
We definitely don't want you to feel that way! We want to get this issue resolved! What is going on with your bill? I would love to help get this resolved.
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Unfortunately, Steven, this is representtive of *611 support. "Rcschnoor" doesn't seem to have any problem and doesn't seem to understand why anyone else does either. I would say the VZW is probably good at solving non-problems, but creating them where none existed before seems to be their special ability. What makes this really bad is that after a round of frustrating unsuccessful calls it seems reasonable that we would be reluctant to continue that cycle so there is no solution that involves calling them one more time. On my last call I asked to speak with a supervisor and was told there would be approximately one hour of hold time. I asked for a call-back and was told that was "not possible". Would you wait on hold for an hour to talk to a CS supervisor given the success you have had in all other calls??? I am happy that VZW monitors this forum because apparently this is as close as we get to presenting 'facts' in writing, although by the time a customer gets here it is probably too late.
"Cmodeere", if it helps any I do understand your problem. VZW uses any change to void a contract and unilaterally create a new contract that makes them more money. This is true even when you begin the conversation with, "I want to keep my existing plan." Early this year I added a BASIC phone to a family plan, thinking it was going to be $9.99 for the line that would share the same plan. Wrong.... my bill went from $113/mo to over $160/mo. Nothing I could do about that because the CS rep did change my plan and apparently there is nothing I can do about that other than find new alternatives for cell service. So now after many years with VZW I am dropping lines where I can. I wanted to switch two numbers around and this time they changed the data plan and I went from a "double your bytes" promotion last year (with no expire date) down to 2GB. So that is how they expire contracts: any slight change in service.
OK, back to my billing issue... When they switched the two numbers the 2GB of data stayed with the basic phone that has never used a byte of data and left my smart phone with no data. This lasted about a day (several *611 calls), but that was long enough for them to charge $10 for data overage on the phone than has never done data. In addition, they charged me a $15 'reconnect' fee for re-activating a phone that I had temporarily suspended. It is my understanding that we can suspend and reactivate online for no cost. Admittedly $25 is no big thing, but between this and the unwanted plan changes (all to their advantage) there is a matter of principle here.
I'm glad someone understands. I am so mad at them!! They turned us into a collection agency because they were putting all my payments to another account!! They kept saying I was past due and argued with me! Finally they found that they had us down as 2 accounts and I told them that was their fault! The cs rep said, So what if it was their fault? I was madder than hell then. She finally told me I wasn't past due. I told her I already knew that! When someone tries to mess with our credit I go off the handle!! We had perfect credit before I went with Verizon. How Companies can get away with the things they do to consumers is beyond me!! I can't wait till my contract is up and am telling everyone I can the billing department screws everything up. I asked for a letter of apology from them but evidently they won't do that. I got an email from a Steve at Verizon saying he would like to find out the problems I'm having.. He must be afraid to call. I don't ever call verizon on their 611 number, I use a landline because I would have to have my smartphone on a charger because I would run out of battery. Then when I hang up with them my Iphone will ring wanting me to take a survey!!! I just hang up on them. This has been going on for 6-7 months!! You would think in that time, they could get things straightened out.!! What makes me mad is the people they are screwing and the people just pay them what they want. I may have to get a lawyer but I'm going to get this straightened out one way or another!! I don't think it's over yet. I don't give up when I know I'm right. I hope you finally get your problem straightened out too.
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