So here is chat online with VERIZON REP..prior to purchasing new phone for my husband under HONOR VET program. Advised (see red text) that we would get $200 visa credit card for upgrade. He gave away old phone and we bought the phone from online rep. After submitting paperwork we were told to to get visa credit promotional card.. got a snippy response from ZACK.. also attached... SAID WE WERE NOT ELIGIBLE AND COULD RETURN PHONE.. we'll that's not even an option since we don't have old phone anymore and they would probably charge an huge restocking fee. Just feel duped by this = we weren't making up what we said we were told..it's all in writing. Would love to see if there is someone at a higher level than "ZACK" to respond to this inquiry. Can anyone help.
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THANKS TO CALLING VERIZON CUSTOMER CARE.. THIS ISSUE HAS NOW BEEN RESOLVED. I think verizon does a good job for customer satisfaction.
We are glad to hear that everything has been resolved, BIGNERDGIRL! We strive to provide a stellar experience for all of our valued Verizon Wireless customers. We are always only a message away. If you haven't already checked out our amazing reward program, Verizon Up, feel free to by clicking here: m.vzw.com/m/UpSocial
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