Bait & switch?

qdemon
Member

I have been a VZW customer for several years and I was satisfied with my service for the most part  My problem is with the advertised More Everything Plan.  I had planned to switch and persuaded a friend to switch as well, but when I tried to change my plan online I ran into trouble.  When I chose a basic phone, the website defaulted to the M.E. 700-minute plan for $25/mo, which is fine, but after searching for a couple of hours, I couldn't find any details as to what is or is not included in the plan. 

Thinking that there might be a problem with the website I tried the online chat feature but the rep I connected to insisted that the 700-minute plan doesn't exist.  Huh?  Just to be sure, I called a VZW store and was told that all no-data phone plans had been discontinued and that ALL calling plans included a MANDATORY data allotment.  However, when I spoke with a sales rep on the phone I was told that the More Everything Plan for basic phones is $40/mo, and includes unlimited talk and text and no data.  Really?  There is no mention of this on the Verizon website.

So far, I've gotten four different answers to my question.  The website still shows the 700-minute plan but Verizon employees in different departments are denying its existence.  Why can't Verizon get its story straight?  Why not put the correct information on the website for all to see and eliminate confusion and frustration?  My friend has given up on VZW in frustration and is looking for another carrier.  If this continues, I may join him.

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Re: Bait & switch?

AZSALUKI
Sr. Leader

to me, it appears that there is a 700 minute plan for basic phones for $25, and it includes 700 minutes of talk time. that's it. no data. no text. also, it appears that this price is only if your are purchasing the phone on the Edge plan. otherwise, it looks like it's $35/month. i got all the way to the checkout and it was about $33 ($8/month for the phone i selected).

Re: Bait & switch?

rcschnoor
Sr. Leader

The More Everything plan for basic phones with 700 minutes of talk time DO include unlimited texting.Smiley Happy

"The MORE Everything Plan offers Unlimited Talk and Unlimited Text. If you prefer basic phones, you have the option to select a 700 shared minutes plan."


Notice it does not mention anything about an option to go with metered texting, just minutes.

Re: Bait & switch?

elliew
Sr. Member

Verizon DID get it's story straight - it is on the website site as rcschnoor pointed out: 700 min and unlimitted text for a basic phone (with NO data) is $25/mo.

Now as to why 3 people gave you 3 other answers, that is harder to explain.

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Re: Bait & switch?

Leovelo
Member

As long as you stay with this company, they will keep doing the same thing to you over and over.  This is corporate thievery of the highest order.  The customer service is abominable.  Just an awful company.  Counting the days until the contract is over.  This is a wireless company with which I will be "one and done." Never again.

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Re: Bait & switch?

Leovelo
Member

Winky faces.  Really?

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Re: Bait & switch?

Not applicable

Leovelo wrote:

As long as you stay with this company, they will keep doing the same thing to you over and over.  This is corporate thievery of the highest order.  The customer service is abominable.  Just an awful company.  Counting the days until the contract is over.  This is a wireless company with which I will be "one and done." Never again.

If you feel that way why are yous till with Verizon?

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Re: Bait & switch?

Leovelo
Member

It will cost me $2000 to get out of my contract.  If they would take back the phones and cancel the contract, I'd be gone in a heartbeat.  If I could get the termination charges down to $1000, I'd be gone in an instant.  I would GLADLY pay $1000 just to be able to leave Verizon and never come back.  I just can't afford $2,000.

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Re: Bait & switch?

Tidbits
Sr. Leader

Switch to T-Mobile they'll pay your ETF

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Re: Bait & switch?

Tidbits
Sr. Leader

You can also sell your phones to lessen what you pay out of pocket to cancel your plan.

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