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Bad signal, slow data connection

Member

I currently live in Dallas Texas in the ZIP Code 75224. This is Oak Cliff area not very far fromDowntown and I am only getting one bar to two bars at most. I have had an iPhone 11 for about 3 months since I switched to Verizon. I have turned off my LTE and that will maybe make it where I get two bars all the time instead of one so that doesn’t help. The map shows that there is two towers not very far for me. I live in a big city very close to downtown so I shouldn’t have this problem. And it is not just my phone because my boyfriends phone is like that as well as couple other people who have came to my house had no service. It’s not from being inside my house either Because I have gone outside and checked it. I have also called in and been told to reset network settings and this did not help at all. Also everything is updated, software is up-to-date and I have tried resetting the phone. What is going on? I have to take classes and work from home and I can not have this issue. I recently switched from ATT because I thought surely Verizon would be better service. And I was wrong. Help?!!

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Re: Bad signal, slow data connection

Customer Support

Your service concerns are important. We don't want you to feel disappointed with switching to VZW. Let's  gather more details and work towards a solution. You've provided a lot of helpful information. You mentioned that you switched over 3 months ago. How long have you been dealing with a lack of service? How far do you have to travel away from the problem location before service improved? 

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