Associate Mistake
chantelt19
Newbie

I recently purchase a samsung s6 edge with verizon and the sale associate told me i could get 300 dollar credit if i sent in my old t mobile phone. Well the offer had expired the day before. An she had told me I would get a email or text about the trade in. What can i do about that because  thats the main reason i agreed and i already went over the 14 days because i thought i would get a text or email.

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Re: Associate Mistake
vzw_customer_support
Customer Service Rep

We are sad to see that this hasn't gone smoothly. We are here to help. Please respond to the private message that was sent to you.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Associate Mistake
chantelt19
Newbie

It's sad that I haven't gotten any help with my situation and it's been week since smh

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Re: Associate Mistake
mama23dogs
Legend

Did you get, and respond to a private message? 

Send another message...

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Re: Associate Mistake
chantelt19
Newbie

Yeah but I didn't get a response

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