Anybody else have a problem with device insurance
ZorroChrist
Newbie

Upon ordering my new Droind DNA a few months back I decided to pay for the insurance plan as well.  Fast forward to today when I tragically got my phone wet and called verizon to replace my device.  I was told that I had never in fact signed up for the insurance and was essentially SOL .  I really feel cheated by this, as a loyal 10 year customer I am now truly unsatisfied with this service.  Has this happened to anyone else?

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Re: Anybody else have a problem with device insurance
Not applicable

Also, look at your past bills and see if you were being charged for insurance.  If not, you don't have it.

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Re: Anybody else have a problem with device insurance
crelin
Specialist - Level 1

Call customer service and have them pull up the order if they are able to (customer service can't pull up orders from third party retailers). If insurance was in the order and never added when the phone was activated then they can fill out a form to Asurion to potentially have it put on. It's worth a try.

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Re: Anybody else have a problem with device insurance
Not applicable

Also, look at your past bills and see if you were being charged for insurance.  If not, you don't have it.

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Re: Anybody else have a problem with device insurance
Gigi28
Newbie

🙌 just found out that I don't have insurance on the family plan of 4 lines. got 3 phones an 1 USB on September 1st. Went to the store once. Then two phones had to get SIM cards. Been to the Verizon store 2 separate times over my bill, but didn't notice it on any of the bills an neither did they. Salesman was a charmer was there over 2 hrs with the guy. When he told us it was 99.99 to replace a phone an u couldn't beat that. heck yea, and he even broke it down into fours. Still trying to get a hold of customer service now😡

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Re: Anybody else have a problem with device insurance
vzw_customer_support
Customer Service Rep

Thank you for taking the time to reach out to share your experience. We would be happy to look into  this and find answers for you. We do want to get more details about the phone replacement and will also answer any questions your have about your bill as well. Please respond to the Private Note being sent to get started.

-Deb

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Re: Anybody else have a problem with device insurance
kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!