All Circuits Are Busy message
Quincy19
Enthusiast - Level 1

Why do I continue to get an "all circuits are busy" message when trying to call out?  I even tried to call the customer support number on the Verizon website, and what do you know, "all circuits are busy". For real? This is pretty [removal required by the Verizon Wireless Terms of Service] service from a company that claims to have the best coverage in the nation. What a joke. Get your stuff together Verizon. People are paying you millions on millions of dollars a year and you can't even have enough access points for calls to go through.

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Re: Verizon month to month discount new customer
vzw_customer_support
Customer Service Rep

Quincy19,

We want to make sure you can reach us any time! You definitely shouldn't get a message like that. What type of phone do you have? What is your current zip code? When did this issue start?

AndrewT_VZW

Follow us on Twitter @VZWSupport

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Re: All Circuits Are Busy message
colfrmb2
Contributor - Level 1

Does anybody ever get answers to their problems?  I have seen the request for zip code, phone type and date of problem so many times and there is never an update.  I am having this problem too. 

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Re: All Circuits Are Busy message
Quincy19
Enthusiast - Level 1

I didn't really get "answers" to the problem. I was told I could buy a signal booster for my house ( which would help oh so much if I wasn't home) or that Verizon would let me cancel my contract because they don't have a tower in my area. 

After driving back and forth (30 minutes each way and more than once) to be under the Verizon tower, the issue was still not fixed. I was told it was an issue with the carrier tower they piggy back from.

I could call any landline in my area but not any other Verizon customers. So I'm not sure about the truth of that statement. Verizon said they would create a ticket or something to get the issue on a fix it list.

I was not the only person in my area with the issue.

Basically I don't know what happened. Late that night I got a call from a Verizon user that went through. I still have slow internet connection as well as dropped calls. Sometimes I will get 5-6 texts or emails at the same time from hours earlier.

Seems like they would build a tower or work better with the companies who have towers here. (Wilkesboro, NC) I don't pretend to understand it all, I just want what I pay for each month to work.

Re: All Circuits Are Busy message
vzw_customer_support
Customer Service Rep

Hey there colfrmb2! I'm saddened to hear that you are experiencing an issue with  busy message. I'd be happy to help firgure out wjay's going on. We ask what zip code you're in and which phone you have so we can better assist with your specific device. Please tell me more about when this started also.

VanetrisC_VZW

Follow us on twitter @vzwsupport

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Re: All Circuits Are Busy message
colfrmb2
Contributor - Level 1

80104 iphone 6 plus

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Re: All Circuits Are Busy message
naansalad
Specialist - Level 3

as far I know that msg happen when someone dig deep in planet earth and cut the fiber cable  and make "  all circuits are busy" or one of cell tower goes down or getting fixed by another carrier or by V ....wish there was way to fix easy and fast but for now as customer we wait wait wait and hope for best out come soon

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