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Added International Voice and Data plan and it worked the first few days in Australia but now my internet no longer works.
annlhall64
Newbie
‎04-10-2015 07:56 PM

I cannot use the internet on my phone.  I paid an extra $85 for a plan to allow me to use Data in Australia.  It worked for a few days and now NOTHING.  I am currently connected to the Telstra Network.  I can call out and I think I can text. 

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Re: Added International Voice and Data plan and it worked the first few days in Australia but now my internet no longer works.
vzw_customer_support
Customer Service Rep
‎04-11-2015 11:09 AM
annlhall64

Let's get your service back up and running! What make/model phone do you have? If you have a 4G device, LTE might need to be turned off. Here is additional steps that can help you out while traveling http://www.verizonwireless.com/support/global-roaming-faqs/ .

JorgeO_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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