Activation fee for upgrade
Jrogere
Enthusiast - Level 1

Why does Verizon charge a "activation fee" to upgrade an eligible phone on an existing phone line? The line is already active! Seems like customer gouging to me.

Extreemly unhappy Verizon customer!

Labels (1)
0 Likes
Re: Activation fee for upgrade
SuzyQ
Community Leader
Community Leader

There should not be an activation fee for an existing line of service.  When you start a new line of service, then there is an activation fee ($35).  Upgrading on an existing line will entail an upgrade fee ($30) if you are purchasing a discounted phone with a 2 yr contract.

Re: Activation fee for upgrade
Weth
Legend

Agree, there should be no activation fee for a line already in place. If you signed up for a contract, there will be an upgrade fee.

Re: Activation fee for upgrade
LRVassar
Specialist - Level 2

Jrogere

I couldn't agree more! The upgrade fee is such a crock.