Account Fraud
Chris0548
Enthusiast - Level 1

So apparently someone gained access to my account and ordered 2 I phones and changed all the information on my account and changed plans. After talking to the (removed) in customer service I was told that they have to get authorized to put my account back to normal. Which really (removed) me off but now I realized that I don't have unlimited data anymore so nowI have to wait for authorization to get that back. HOW LONG IS THIS REALLY GOING TO TAKE. CUZ I NOT PAYING FOR 15GB OF DATA OVERAGE.

Comment edited as required by the

Message was edited by: Admin Moderator

Labels (1)
Re: Account Fraud
vzw_customer_support
Customer Service Rep

Good morning, Chris0548. I'm really sorry to hear about your situation and I would be glad to shed a little light on it. It sounds like we have already submitted the request to have the unlimited data plan placed back on your account. It typically takes 3-5 business days to hear back. I hope this information helps. Have a good day.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

0 Likes