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A couple weeks ago I blocked 802 284 4139 because of a scam. Today I had to block 207 710 0712 because I received the same scam message. Does verizon look into these scams or do I have to keep blocking them as they happen?
xlchjoe
Member

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Re: A couple weeks ago I blocked 802 284 4139 because of a scam. Today I had to block 207 710 0712 because I received the same scam message. Does verizon look into these scams or do I have to keep blocking them as they happen?
vzw_customer_support
Customer Support
I'm glad you're already taking steps to avoid receiving those unwanted calls again, xlchjoe. As Snn5 mentioned, many times those spam callers will change their number through spoofing http://spr.ly/65847iFe to get their calls through to your phone. We are also doing our best to protect our customers against spam http://spr.ly/65867iFg and appreciate your efforts.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: A couple weeks ago I blocked 802 284 4139 because of a scam. Today I had to block 207 710 0712 because I received the same scam message. Does verizon look into these scams or do I have to keep blocking them as they happen?
Snn5
Sr. Leader

Numbers constantly changing is a key element to how these spam calls get around blocking one number.  Using an app from a respective app store can really help block known spam numbers reported to the community of that app and national databases.

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Re: A couple weeks ago I blocked 802 284 4139 because of a scam. Today I had to block 207 710 0712 because I received the same scam message. Does verizon look into these scams or do I have to keep blocking them as they happen?
vzw_customer_support
Customer Support
I'm glad you're already taking steps to avoid receiving those unwanted calls again, xlchjoe. As Snn5 mentioned, many times those spam callers will change their number through spoofing http://spr.ly/65847iFe to get their calls through to your phone. We are also doing our best to protect our customers against spam http://spr.ly/65867iFg and appreciate your efforts.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post