Have you rebooted the phone? Is your phone set to LTE/CDMA? Are you within the area that was to be covered by the 4G LTE network in LaGrange, OH?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I would love to assist you. LaGrange, Ohio has not been announced as a full 4G area and as you advised this is in an extended 4G area. In a 4G extended area, there may be areas in which the device will still connect to 3G. As Ann154 provided in the link, the alert for LaGrange was for LaGrange, Georgia. We are consistently working on expanding our 4G coverage and you can view the latest Verizon Wireless news alerts at the news center here http://bit.ly/n5snpq Thank you.
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