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4G LTE was running fast, now at like 0.5 download speed
skh24
Newbie
‎11-26-2014 10:45 AM

My 4G has always run fast, but now all of a sudden it is super slow, sometimes it at a complete standstill, in the Canton, Ohio area.

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Re: 4G LTE was running fast, now at like 0.5 download speed
vzw_customer_support
Customer Service Rep
‎11-29-2014 07:46 AM

skh24,
Let's look further into this! What zip code are you in and does this only happen indoors? Are you aware if other Verizon Wireless users are experiencing this as well? Which device do you have? Please try powering off and remove/insert the sim and test. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: 4G LTE was running fast, now at like 0.5 download speed
BlingX
Enthusiast - Level 2
‎11-29-2014 09:26 PM

I'm in Cleveland and its the same thing. Lots of people are seeing their speeds under .1 My has been around .007 all day today. Verizon is up to something.

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Re: 4G LTE was running fast, now at like 0.5 download speed
vzw_customer_support
Customer Service Rep
‎11-30-2014 10:25 AM

BlingX,

This is very alarming for us to have slow speeds. What device do you have? What zip code are you in? Please go to speedtest.net and provide the results here.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: 4G LTE was running fast, now at like 0.5 download speed
skh24
Newbie
‎12-01-2014 10:44 AM

It happens both indoors and outdoors, even using low bandwith apps it takes a very long time, I've tried restarting and seems to still be slow, it seems like this is a recent thing, because it worked good before, but as of the last 2 weeks it has been slow.

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Re: 4G LTE was running fast, now at like 0.5 download speed
sandusky
Newbie
‎12-01-2014 11:24 AM

My speed shave also been very slow in 12901. I have a .2 mbs  download and .3 for upload

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Re: 4G LTE was running fast, now at like 0.5 download speed
vzw_customer_support
Customer Service Rep
‎12-02-2014 01:21 PM

Thanks for sharing, skh24. I can see why this concerns you. What is your signal like? You mentioned you are in Canton. I see several zip codes for the area, but do you notice if it is worse in some areas?

Are calls also affected?

TamaraH_VZW
Follow us on Twitter @VZWSupport


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Re: 4G LTE was running fast, now at like 0.5 download speed
Dreday20
Newbie
‎12-02-2014 07:24 PM

Same here, been dealing with this for a week or two now . SIM card as been replaced twiced, have been on the phone with technical support so many time. My download speeds are ridiculously slow ranging from 0.06-2mbps anywhere I go. Cleveland Area 44124

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Re: 4G LTE was running fast, now at like 0.5 download speed
vzw_customer_support
Customer Service Rep
‎12-04-2014 07:16 AM

Thanks for the heads up, Dreday20.  I was able to check that specific zip code in Cleveland and I found the area is variably covered. Service may be worse indoors. Is this what is happening for you? Are your calls also affected or just the data?

TamaraH_VZW
Follow us on Twitter @VZWSupport


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Re: 4G LTE was running fast, now at like 0.5 download speed
Poshgirl
Newbie
‎12-04-2014 07:52 AM

Same issue in Kansas.  Both in my home zip code 67047 and at work 67210.   Indoors and out.  Calls not affected - but cannot text.  Any Apps requiring internet access do not work.

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