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I've been a Verizon customer - internet, home phone and wireless - for over 10 years. When I went to renew my contract I was stunned to find a new $30 fee. What a slap in the face to loyal customers. I'll stay on paying month by month while I shop for a new wireless provider. Sorry, Verizon, this is really unacceptable.
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I'm adding another voice of irritation in this chain! Just got off the phone with Verizon to no avail. I kept telling them "I did not _upgrade_ anything!! Why am I being charged an _upgrade_ fee!!?"
I was _never_ told that getting a new instrument would result in this fee and got blindsided on my last bill. 10 years with Verzion but I'm shopping elsewhere when this contract is up. I hope they enjoy the $30 fee because I ain't payin' it again. I don't even care that other companies charge something like it or that they've done it longer or their fee is bigger. I'm dealing with Verizon. (For the time being, anyway.) Like my mom used to say ... "if all your friends jumped off a cliff, would you do it too?"
I only hope Verizon management reads these posts. This is how companies start to fail. Word gets out. Reputations are reduced. Trust is lost. Tell your friends. I'm telling mine.
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Very Very unhappy. We have been Verizon customers since before they were Verizon almost 30 years, our first phone was a bag phone that was necessary for business. It was huge! We got 2 new phones because one was in such bad shape that 2 of the dial numbers no longer worked. You had to use saved contacts and the other one because of my mother's age it had larger numbers so she could see them. I just got the bill and found that I was charged 60 dollars for an upgrade/activation fee. When I called Verizon I was told that it is a standard charge being issued by ALL carriers. After 30 years you are now going to start charging me to remain a customer? Because that is exactly what this charge is a charge for the priviledge of paying you every month instead of going to a less expensive company like SPRINT! It's a crock of crap and at the end of this 2 year contract we will be changing carriers. Because this is one disrespectful to customers two very very poor customer service and three nothing more than robbery because you can. I am steaming. The CS Rep was condensending and rude and actually made the comment if you can't afford the bill you shouldn't have upgraded the phones. Really? Seriously? The bill has never been late or unpaid. I am sooooooo ticked off!
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A workshop is a sales person sitting at a table with whoever signed up and saying what do you want it to do? Honestly if you don't know you wasted your time. Why not charge for the workshop and actually make it useful? Seriously give me a dang over view of the phone. You don't send a book with the thing anymore. Throw a dang rope here. You charge me to renew with you and then you basically say here is your phone oh we have this workshop you can take but it won't tell you much.
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Hey notarep, doesn't verizon offer these community forums as a mode of expression to it's 'patrons' ? And if a mild rant here is THE ONLY outlet we have,(within the known VZ universe) and our magnanimous 'benefactors' allow free speech, well, where's the harm in it. I doubt whether anyone here actually thinks a Verizon employee EVER reads (or cares about) our gripes and complaints, maybe the only catharsis we have is to share our dislikes and grievances with each other, not only about VZ but with ALL the multinationals who control our government and own our politicians. To actually makes a difference I advise people to get off the couch and get proactive. Log in to places like change.org add your voice to other voices. Ask for actual Verizon employees when you call customer service. But merely expressing one's frustration is a a birthright, whether it results in change or not. One last point, as consumers, OUR MONEY IS THE ONLY TOOL WE REALLY HAVE. WE ARE THE ONES WHO SAT BACK WHILE THESE MONOPOLIES TOOK CONTROL. THEY ARE USING OUR AIRWAVES. WEE DESERVE THE RIGHT TO EXPRESS OURSELVES.
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Think of it as $30 returning customer fee.
They are taking their cue from the RIAA, airlines, national banks and others who hate their customers and want to get every possible cent from them before they get fed up and leave. Big profits now are better then long-term stability and growth. Brought to you by the same executive types that brought us the banking and housing crashes.
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Just upgraded my phone and was surprised about the $30 upgrade fee. The kiosk clerk said Verizon was the last company to charge this fee.
My response was that thought Verizon recently offered a $30 customer loyalty rebate when extending contracts. He said that only applied to older contracts!
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Ditto to all of the above comments. However, to dig a little deeper. If you are going to be charging us per text, then I would hope you would fix the continuous text that I send once (or receive once from a friend or family member) but continue to get the text up to 15 or more times. There is no way I am paying for a glitch in your system. That better be fixed, or I am switching.
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I, too, was told that the "$30 Loyalty Rebate" could not be applied to this "upgrade fee." Apparently loyalty to Verizon is worth nothing. Time to switch, plain and simple.
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If they was smart, they would not charge the fee. We already pay more for our plans than any other carriers for "superior service and a better coverage area." If they had had better plans and no fee, they could probably have 25% of the other carriers business. That's 75% increase in new business sales. Talking about ruling the air waves! It just comes down to greed! They know that if we switched carries we would have to pay the fee and buy new phones. So its not really worth it.