So this is more of a rant..
I've been a VZW customer for over 10 years now, have always said they have the best service and have recommended people join over the years.. So here I am now with what is my first and potentially last complaint about VZW..
My son got married last month and he and his wife opened up a plan with another provider that suited them better.. He moved his number over and I readjusted my account to better fit my data usage.. I reduced my bill by close to $100 a month and was feeling like I could settle in to this plan and enjoy it for a very long time, at least another 10 plus years... So I get my bill and to my surprise, they are charging me $280 for my son moving his number over.. I'm thinking, heck I still have my plan and have no intention of moving it so I make the call to ask them to reconsider, got nowhere, asked to speak to a supervisor, they would not transfer me.. I tried through chat, got nothing..
So I ask you, would a company rather get $280 now and risk losing a customer that would be around for years to come or, waive the fee and keep this customer for a number of years.. Me as a good business man, I would want to retain a customer, especially with all the competition out there..
We'll see, I will try them one more time, if no success, I'll see about moving to another provider that will absorb the cost..
Thank for reading my rant:)
Did your son have a device still under payment or under contract (effectively paying for the device as a baked-in cost)? Verizon will not bite outstanding costs for a device.
He was on contract and did not complete the terms he received in return for a new phone 14 months ago. He still had 10 months to go on the contract. This is stated on My Verizon and could have been know prior to his porting out. Why is getting married a get out if contract free license? It's not.
He was not paying for a phone, just a service, me as the account owner is still and planned to be a customer going forward..
Looks like AT&T will accept those charges and pay them for me and I will move to be a loyal customer to them.. Seems like being a loyal customer means nothing anymore..
Hey there! Sounds like your in a pickle there. Don't worry, I can help clear this up.
Every device (that you purchase at VZW) comes with either a 2 year contract or a Device Payment Agreement (Lease). Your agreement can be viewed in your Documents and Receipts from when you originally purchased the device (Path: My Verizon > My Billing > Documents and Receipts). Remember, while the Device Payment Agreement is not considered a contract it is still an agreement between you and Verizon Wireless that you agree that you will pay the entire financed amount for the device. The 2 year Contract is a contract that binds you to Verizon Wireless for 2 years. Disconnecting before the Device Payment Agreement ends results in the full buyout being billed on the next bill regardless if you return the device. If you disconnect before the 2 year Contract is over, you will be charged an Early Termination Fee (ETF) of $350 (this lowers every month a little bit at a time, at 6 months it will be $175). These are valid and were listed in the agreement/contract you had signed.
As you said, your son moved to another carrier. There are companies, like Verizon Wireless, AT&T, etc, who will buyout your contract/agreement when you switch. You should see if you qualify for this.
Hope this helps.
Additionally, if you say your son was NOT in a contract (remember, upgrade date and contract end date are two separate things and do not always end on the same day), then there would be no charges associated with disconnecting service for that phone.