12gb promotion

[nasik20]

Can this promo be taken away because I cancelled a line? Under promo data it says promo is added to accounts not a specific line, just wondering I keep calling and everyone tells me they will be calling me back but no one ever does, for the past 2 months and im now seriously considering changing carriers because I now go over my data and still no help promo was supposed to end 2017 and also I am still paying over $100 for my plan so It should still qualify. it was a promo for west area residents

[Weth]

Data added to account to share but dependent on line that triggered bonus staying active.  Right from from main Verizon web page:

Bonus data (2GB/mo/line) applies as long as lines remain active on current XL (12GB) or larger Verizon Plan

[nasik20]

that is 2gb per line so yes i would think it would change if they cancelled a line this was a 12 gb account promo

[Weth]

Got it, it was the very limited 2 year 12 gb bonus data offered end of last year.  I couldn't find the specific terms anywhere.  Did you cancel the primary line?  I would just keep calling. 

[nasik20]

no all original line are still active, and i do keep calling but no one can ever do anything, I even went to the store where they helped me and told me they would follow up with me but no word yet

[vzw_customer_support]

I am sorry to see that our phone representatives have not called you back as promised to clarify this promotional data issue nasik20. I have sent you a direct message as I need additional information to access your account and clarify this issue at once. Please reply to my direct message at your convenience and I will be able to clear any confusion regarding promotional data on your account.

AntonioC_VZW
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