Why wouldn't my lines be eligible for Family Base?
mattybob1969
Newbie

I am attempting to add Family base to my account to be able to block Unavailable numbers from continuing to call our phone but it is saying that our lines aren't eligible, Why would that be?

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Re: Why wouldn't my lines be eligible for Family Base?
vzw_customer_support
Customer Service Rep

Mattybob1969, our FamilyBase feature is a great way to manage your usage. Which plan are you currently on? For information on our FamilyBase feature and qualifying plans compatible with FamilyBase click, http://vz.to/1SCfZON

 

 

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MichelleS_VZW

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Re: Why wouldn't my lines be eligible for Family Base?
yarelim_vzw
Verizon Employee

Let us help you solve this mystery mattybob1969​.

Here are some reasons why your account may not be eligible for Family Base:

  • Corporate accounts.
  • Accounts with more then 10 lines
  • An employee concession line.

Here are the plan that would also not be eligible:

  • Non-nationwide plans
  • The More Everything with less then 500 MB of data.

Does this help?  Keep us posted.

yarelim_vzw

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