Why is family base restricting my data usage as well?

[tiada1210]

I signed up for family base about a week ago, set my number as the parent , and then added restrictions and notifications for my children's phones. Almost immediately I started receiving texts stating that MY line was at 90% of my usage allowance. We have 24 gb available and NO WHERE does it show any restrictions set for my line. So, I ignored it. Until today, when my phone started "acting up" on mobile data. I thought it was a phone issue, until I returned home and to WiFi. Then everything started behaving normally.

Have the controls actually restricted my usage as well?

[vzw_customer_support · Accepted solution]

We want to make sure that you can properly utilize FamilyBase for management of data allowance. Here's some steps on how to manage FamilyBase from the Account Owner side on a web browser: https://www.verizonwireless.com/support/knowledge-base-80759/.

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