Why is family base restricting my data usage as well?

tiada1210
Member

I signed up for family base about a week ago, set my number as the parent , and then added restrictions and notifications for my children's phones. Almost immediately I started receiving texts stating that MY line was at 90% of my usage allowance. We have 24 gb available and NO WHERE does it show any restrictions set for my line. So, I ignored it. Until today, when my phone started "acting up" on mobile data. I thought it was a phone issue, until I returned home and to WiFi. Then everything started behaving normally.

Have the controls actually restricted my usage as well?

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Re: Why is family base restricting MY data usage as well?

Community Manager
Community Manager

We want to make sure that you can properly utilize FamilyBase for management of data allowance. Here's some steps on how to manage FamilyBase from the Account Owner side on a web browser: https://www.verizonwireless.com/support/knowledge-base-80759/.


HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Highlighted

Re: Why is family base restricting MY data usage as well?

Community Manager
Community Manager

We want to make sure that you can properly utilize FamilyBase for management of data allowance. Here's some steps on how to manage FamilyBase from the Account Owner side on a web browser: https://www.verizonwireless.com/support/knowledge-base-80759/.


HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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