Why Is Family Base Malfunctioning?
FRANK45887
Newbie

I put time restrictions on my kids phones, but in recent weeks the restrictions disappear or are changed when I check the next day. I changed my password so my kids can't make the changes themselves. Any ideas?

Labels (1)
0 Likes
Re: Why Is Family Base Malfunctioning?
vzw_customer_support
Customer Service Rep

FRANK45887,

We know how important it is to be able to successfully manage your kids phones via Family Base so we want to get to the bottom of this for you as well. Do you notice any patterns when it comes to the settings being removed? Is it during certain times of the day? Have you ever received notifications that any of your lines has dialed 911 to remove the restrictions?

CandiceH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes