“Unknown Caller” calls still coming through.

Tdanley0906
Member

I just signed up for the family safeguard and controls to block calls I’m constantly getting from an “Unkown Caller”. Anytime I answer no one is there or the line disconnects so I have no idea who it is but they called up to 20 times a day. I’ve set up the restriction but the calls are still coming through. I signed up today so there is a certain amount of time that I need to wait for it to take effect?

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Re: “Unknown Caller” calls still coming through.

Community Manager
Community Manager

No one is a fan of unwanted callers, Tdanley0906. We want to ensure you have the right blocking set for your line. Did you set up Family Base on your line and select the 'Block Restricted, Unavailable and Private Numbers' option from Controls? Is there a different feature that you added to your account?

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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