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Smart family: app removed texts

I switched my son off of just kids specifically due to not getting texts to get into school items and not even being able to call his voicemail since it wasn't a "contact." I added smart family as a separate service on a different plan but now I constantly receive texts saying,  "Verizon Smart Family: Dylan's app removed. To reactivate pausing internet & filters, tap here" My son is adamant that he is not removing it. I swear, I can't win with this dang app but need it for my suicidal teenager to monitor his location 24/7. After having this app for years, why is there still such big issues with it? Stop charging money for it if you can't get it to actually work the way it's supposed to.